General Questions

Learn more about who we are and what we do

What services does ZEDWEBS offer?

ZEDWEBS offers a comprehensive range of web services including Custom Website Design, E-Commerce Development, Website Refurbishment, Branding & Logo Design, Hosting & Maintenance, Email Marketing, and Digital Marketing solutions. We're your one-stop shop for all digital needs.

How long does it take to complete a website project?

Our standard delivery time is 1 week for most projects. This includes design, development, revisions, and final delivery. For more complex e-commerce or custom solutions, timelines may vary, but we always work efficiently to meet your deadlines.

Do you work with businesses of all sizes?

Absolutely! We work with startups, small businesses, medium-sized companies, and large enterprises. Our solutions are scalable and tailored to your specific needs and budget, regardless of your company size.

What makes ZEDWEBS different from other web design agencies?

We combine speed, quality, and affordability. With 1-week delivery, unlimited revisions, modern designs, and competitive pricing, we ensure you get the best value. Plus, our dedicated support team is available 24/7 to assist you at every step.

Do you provide ongoing support after the website is launched?

Yes! We offer comprehensive Hosting & Maintenance packages that include regular updates, security monitoring, backups, performance optimization, and technical support. You can focus on your business while we keep your website running smoothly.

Pricing & Payment

Everything you need to know about our pricing structure

How much does a website cost?

Our pricing varies based on your specific needs. Basic websites start from affordable rates, while more complex e-commerce or custom solutions are priced accordingly. We offer transparent pricing with no hidden fees. Contact us for a free quote tailored to your project requirements.

What payment methods do you accept?

We accept multiple payment methods including credit/debit cards, bank transfers, PayPal, and other major payment platforms. We offer flexible payment plans to make our services accessible to businesses of all sizes.

Do you require a deposit before starting work?

Yes, we typically require a 50% deposit to begin your project, with the remaining balance due upon completion. This ensures commitment from both parties and allows us to allocate resources to your project immediately.

Are there any hidden costs or ongoing fees?

No hidden costs! We provide transparent pricing upfront. The only ongoing costs would be optional hosting and maintenance services, domain registration, and any third-party integrations you choose. We'll clearly outline all costs before you commit.

Can I get a refund if I'm not satisfied?

We offer unlimited revisions to ensure you're completely satisfied with the final product. If you're not happy with the initial concepts, we'll work with you to get it right. Our goal is 100% satisfaction, and we stand behind our work.

Design & Development Process

Understanding how we bring your vision to life

What is your design process?

Our process includes: 1) Discovery & Consultation - understanding your needs, 2) Design & Mockups - creating visual concepts, 3) Development & Build - bringing designs to life, 4) Testing & Refinement - ensuring everything works perfectly, and 5) Launch & Support - going live and providing ongoing assistance.

Will my website be mobile-friendly?

Absolutely! All our websites are fully responsive and mobile-optimized. With over 60% of web traffic coming from mobile devices, we ensure your site looks stunning and functions perfectly on smartphones, tablets, and desktops.

Can I provide input during the design process?

Yes! We encourage collaboration throughout the process. We'll present mockups and designs for your feedback and offer unlimited revisions to ensure the final product matches your vision perfectly. Your input is invaluable to creating a website you'll love.

Do you use templates or create custom designs?

We create 100% custom designs tailored to your brand and business goals. No templates! Every website we build is unique, reflecting your brand identity and designed specifically for your target audience. You'll never see another site like yours.

Will my website be SEO-optimized?

Yes! We implement SEO best practices from the ground up, including proper meta tags, clean code structure, fast loading speeds, mobile optimization, and strategic content placement. This gives your website a strong foundation for ranking well in search engines.

What if I need changes after the website is launched?

We provide post-launch support and can make updates or changes as needed. Minor tweaks are often included, while larger modifications can be handled through our maintenance packages or as separate projects. We're here to support you long after launch.

Technical Questions

Get answers to common technical enquiries

Do I need to purchase hosting separately?

We offer comprehensive hosting packages as part of our services, so you don't need to worry about finding a separate hosting provider. Our hosting includes SSL certificates, daily backups, and 99.9% uptime guarantee. Alternatively, you can use your own hosting if you prefer.

What happens to my existing website during the redesign?

Your existing website remains live and functional throughout the redesign process. We develop the new site in a staging environment, and only switch over once everything is tested and approved by you. There's zero downtime during the transition.

Can you integrate third-party tools and platforms?

Absolutely! We can integrate various third-party tools including payment gateways (Stripe, PayPal), email marketing platforms (Mailchimp, Constant Contact), CRM systems, analytics tools, social media feeds, booking systems, and more. Just let us know what you need.

Will I be able to update the website content myself?

Yes! We can build your website with a user-friendly Content Management System (CMS) that allows you to easily update text, images, and other content without any technical knowledge. We'll also provide training on how to use it effectively.

Do you provide website backups?

Yes, our hosting and maintenance packages include automated daily backups stored securely off-site. In the unlikely event of any issues, we can quickly restore your website to a previous version, ensuring your data is always safe.

Is my website secure from hackers?

Security is a top priority. We implement SSL certificates, regular security updates, firewall protection, malware scanning, and secure coding practices. Our maintenance packages include ongoing security monitoring to keep your website protected from threats.

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